Site Operations Manager

Location: Robertsbridge

Up to £50,000 + Car Allowance + Benefits

Logistics done differently

Are you ready to take ownership of a major logistics operation and lead a large, high‑performing team? At XPO, we’re looking for an experienced Site Operations Manager to take full responsibility for the operational and financial performance of our site — covering both transport and warehouse operations.

This is a high‑profile leadership role where you’ll shape the culture, drive performance, build strong customer relationships and ensure the site delivers safely, efficiently and in line with our contractual commitments. If you thrive in a fast‑paced, complex environment and enjoy leading large teams to success, this could be the next big step in your career.

Pay, benefits and more

We’ll offer you a salary of up to £50,000, based on your experience, plus a car allowance and a range of benefits including:

• 25 days’ holiday (plus bank holidays)

• Option to buy additional holiday

• High‑street discounts

• Cycle‑to‑work scheme

• Workplace pension

• Access to wellbeing and development programmes

What you’ll do on a typical day

• Lead the full site operation (Transport & Warehouse), ensuring all KPIs, service levels and safety standards are achieved

• Successfully transition and embed the site into XPO Logistics, ensuring operational stability and customer confidence

• Build and maintain strong relationships with the customer, retail stores and key stakeholders

• Provide leadership and direction to the Senior Management Team, driving engagement, collaboration and continuous improvement

• Take full accountability for the site’s operating budget, financial performance and open‑book reporting

• Ensure all QHSE legislation, standards and procedures are adhered to and continuously improved

• Drive a positive, progressive employee relations culture, including performance management, succession planning and colleague development

• Provide accurate and insightful MI reporting to both XPO and the customer

• Lead the communication and engagement strategy across the site, ensuring clear, consistent messaging to all stakeholders

• Identify and deliver process improvements that enhance service, efficiency and cost performance

• Manage complex Trade Union relationships and ensure effective consultation and communication

• Ensure the site operates compliantly, safely and in line with contractual and legal requirements

What you need to succeed at XPO

Essential

• Significant senior‑level experience in logistics, covering both warehousing and transport

• Proven success managing large‑scale operations and senior customer relationships

• Strong background in full budget and P&L ownership, ideally within an open‑book environment

• Demonstrable experience leading large teams and senior managers

• Excellent knowledge of continuous improvement methodologies

• Experience managing complex Trade Union relationships

• Strong commercial acumen with the ability to identify opportunities and drive operational improvement

• Proven track record of delivering results through KPIs, SLAs and operational objectives

• Exceptional problem‑solving skills and the ability to thrive in a fast‑paced, challenging environment

Behaviours

• A natural leader who can engage, motivate and coach teams to deliver operational excellence

• Influential and confident in managing senior stakeholders and customers

• Analytical, customer‑focused and operationally astute

• Results‑driven with a structured, detail‑focused approach

• Able to drive and implement change effectively

• Calm under pressure, with the ability to solve complex problems and make sound decisions

Qualifications (Desirable)

• CPC National/International

• Management qualifications (ILM, NVQ or equivalent)

Be part of something big.

We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know.