Customer Service Coordinator 12 MTH FTC

Logistics done differently.

Are you experienced in customer services, looking for a new challenge? Do you pride yourself on your ability to achieve thoroughness and accuracy? Do you like the sound of working on a key contract for one of the biggest logistics companies in the industry?

We currently recruiting for a Customer Services Co-ordinator  on a 12 month FTC to support our distribution contract at our site in Worksop. Working Monday to Friday 

Pay, benefits and more:

We’re looking to offer a salary of up to £26,000 per annum. In addition, we offer 25 days holidays (plus bank holidays.

You’ll have access to a variety of high street discounts, cycle to work scheme, a workplace pension and many other perks.

What you’ll do on a typical day:

• Proactively seek to prevent issues and when issues do arise, find out-the-box solutions to keep our service levels running to the highest possible level
• Analyse reoccurring issues and determine root cause & solution
• Handle shortage issue claims from our internal customer perspective
• Deal with Claims Issues from Customers internal and external
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 What you need to succeed at XPO

• You’ll need to have worked in distribution and warehouse customer service environment
• Be honest, reliable, flexible, and focussed
• Excellent communication skills in all forms & at all levels
• Working experience of Microsoft packages such as Microsoft Word and Excel

 Be part of something big.

We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know.